Policies

Refund Policy

Purpose

The Keilor Park Soccer Club will make every effort to offer participation opportunities for all members, regardless of ability, gender, race, religion, age, sexual orientation, etc. On some occasions this may not eventuate, meaning de-registration and refund considerations may be requested. As a club, we incur several costs at various stages of the season and calendar year (Eg. Insurance, Facility Hire, Utilities, etc), and this refund policy takes these elements into account

Policy Statement

The Keilor Park Soccer Club has complete and sole discretion regarding any refund of registration fees (apportioned or unportioned) to participants in relation to this policy, and these decisions are final.

The refund of any FV/FFA/Regional Association component will be entirely dependent on the club receiving this fee back from the governing body prior to issuing to any refund to an individual. Where no governing body fees are returned to the club, no refund of these governing body fees will be issued.

Please note that any registration fees, etc that have been funded by external supporting organisations, sponsors, etc will not be refunded to any individual.

In the event of a season is cancelled, a number of factors will be considered on the refund.  This includes, cost incurred by the club, FFV registration and insurance costs and how many rounds have been completed.

Refund Entitlement

  1. Deposits paid as part of the registration process, will not be refundable
  2. Should the club be unable to place you or your child into any team, you will be refunded 100% of your registration fee, provided you or your child have not participated in any fixtures or the club has not incurred any cost with registering you or your child (i.e. FV/FFA/Regional Association component and club incurred costs, e.g. pre-season cups, apparel or ground rentals)
  3. If the club has placed you or your child into a team and you have commenced club activities (including training), but you or your child decide to de-register before the start of the competition, the club will refund you up to 75% of your registration fee (Minus any FV/FFA/Regional Association component and club incurred costs, e.g. pre-season cups, apparel or ground rentals).
  4. If you or your child de-register after the start of the competition, the Club will unfortunately be unable to offer a refund.
  5. In the instance you or your child have been provided uniform, apparel, etc, the amounts related to these items will not be refunded and the participant will retain these items.

Once the club is satisfied with the refund application, we will:

Provide written acknowledgement of successful refund application

Notify the player of the intended timeframe to process the refund.

Initiate de-registration process.

Process refund through nominated method or preferred method of club.

Form of Refunds

Refunds will be paid in the preferred form of the Club, Direct debit. However, the Club will endeavour to provide the refund in the form requested by the participant.

Please note that any player approved to receive a refund under this Policy, will have their registration status changed to Inactive, Cancelled or Refunded in the National Online Registration System.

In addition, the Club Committee may in their sole discretion deem exceptional circumstances in relation to any individual registration that provide a refund over and above what is stated within this policy.

Privacy Policy

This following sets forth the Privacy Policy for Kelior Park Soccer Club of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future KPSC features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. KPSC takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

KPSC reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. KPSC reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

KPSC welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us via the Contact Us page.